QuickBooks is indispensable software for small businesses, helping streamline operations and boost efficiency. However, errors can occur in QuickBooks, given its intricate algorithms. One such error is the QuickBooks POS Error 121, known as the “Permission denied error.” This error typically appears when not signed into QuickBooks as an administrator during activities requiring admin rights. Since it results from insufficient user permissions, Error 121 is relatively uncommon. This article will overview the factors triggering Error 121 along with potential fixes. Understanding the causes and resolutions for QuickBooks POS Error 121 will empower small business owners to address this issue smoothly and maintain optimized software functionality. This permissions error can be quickly diagnosed and resolved with the right troubleshooting approach.
Understanding QuickBooks POS Error Code 121
What exactly is the QuickBooks Point of Sale update error code 121? This error indicates attempting to sign into the POS as a non-admin user on a system where permissions were initially set up under a different admin account. The error surfaces through the warning pop-up “QuickBooks POS Error 121 denied you do not have approval to select from timeouts”. As a guest user without admin access, the software denies making any changes, triggering the 121 code. Before implementing solutions, it is vital to grasp that the root of this error stems from improper permissions and accessing POS as the incorrect user profile. Various troubleshooting steps can resolve this issue, starting with identifying what is causing the inappropriate admin access to generate Error 121 so it can be correctly addressed.
Step to Resolving QuickBooks POS Error 121
To fix QuickBooks POS Error 121, delete all data in the Entitlement Client folder and remove the WSActivity.xml file. Before attempting these resolution steps, block or stop all Point of Sale processes and services. This will allow the proper permissions to be reset when reaccessing the POS system after deleting the specified folders and XML files triggering the QuickBooks errors.
Shutting Down POS Processes and Services
- First, open Task Manager and locate all POS processes
- Choose and close the required processes
- Locate and complete any remaining processes
- Shut down the Task Manager process
- In the Windows search bar, enter “services.msc”
- In Services, find “QBPOS Database Manager XX.”
- Stop all those services and turn off the service window
If, even after closing all POS processes and services, the “QuickBooks POS Update: Error 121” persists, additional troubleshooting is necessary. Entirely shutting down programs and services allows a clean restart to attempt resetting permissions.
Streamlining QuickBooks Point
Deleting Required Files
Step 1: Access Hidden Folders
- View hidden Windows folders based on your operating system: Windows 8.1/8, XP, Vista, or Windows 7.
Step 2: Locate Entitlement Client Files
- For Windows 8/8.1: C:\Program Data\Intuit\Entitlement Client\v8.0
- For Vista/Windows 7: C:\Program Data\Intuit\Entitlement Client\v8.0
- For Windows XP: C:\DocumentsandSettings\AllUsers\ApplicationData\Intuit\EntitlementClient\v8.0
- Delete all files in the folder by selecting them and clicking on the “Delete” tab.
Step 3: Navigate to QuickBooks Point of Sale XX.0
- Return to C:\Program Data\Intuit\QuickBooks Point of Sale XX.0.
- In the INI folder, delete the WSActivity file.
Step 4: Restart the Point of Sale
- Reopen Point of Sale and proceed to download and install the required updates.
Streamline your QuickBooks Point of Sale XX.0 by following these steps to delete necessary files.
Also read: How to Resolve QuickBooks Error 12007
Ending Point of Sale Processes and Services
- Open Task Manager and go to Processes
- Find and end these processes:
- qbpos.exe
- QBPOSShell.exe
- QBPOSDBService.exe
- Close Task Manager
- Press the Windows key + R
- Enter “services. msc” in the search bar and click enter
- Find QBPOS Database Manager
- End those services and close the window
In summary: Resolving QuickBooks 121 Errors
The detailed steps above for shutting down POS processes and services will resolve the QuickBooks POS Error 121 permissions issue. However, if problems continue to persist, it is recommended to contact a QuickBooks ProAdvisor for specialized support at 1-888-656-2102. The technical support team can further diagnose the root cause behind error code 121 failing to update correctly or access admin permissions to find appropriate long-term solutions. With some additional troubleshooting assistance, QuickBooks POS should be able to run smoothly again after implementing these process shutdown steps.